Privacy policy.



General Provisions 


The SPRL IN FINE GRAPHIC DESIGN, registered with the BCE under no. 475.026.915 (VAT BE0475.026.915), whose registered office is located at QUAI DU BARBOU 8A, is committed to protecting your privacy.

Should you have any questions or issues regarding the use of your personal data, we will be happy to assist you. Contact us at info@infine.net. 

By using this site and/or our services, you agree to the processing of your personal data as described in this privacy policy. 

1. Definitions used in this privacy policy

Personal data – any information relative to an identified or identifiable natural person.
Processing – any operation or set of operations performed on personal data or on sets of personal data.
Data subject – a natural person whose personal data is being processed. Child – a natural person under the age of 16
We IN FINE (capitalized or not) – SPRL IN FINE GRAPHIC DESIGN, registered at the BCE under No. 475.026.915 (VAT BE0475.026.915), whose registered office is located at QUAI DU BARBOU, No. 8A, 4020 LIEGE 2 (info@infine.net / +32 (0)4 340 12 60)
Services – all the services offered by IN FINE to its customers (whether these services are referred to as a whole, partially or individually).

2. Data protection principles
 
We are committed to respecting the following data protection principles: 
 
  • The processing is legal, fair, transparent. Our processing activities have legitimate grounds. 
  • We always consider your rights before processing personal data. 
  • We will provide you with information regarding the processing upon request. 
  • The processing is limited to a clear objective. Our processing activities correspond to the objective for which the personal data were collected. 
  • The processing is carried out with a minimum of data. We collect and process only the minimum amount of personal data required for any purpose whatsoever. 
  • The processing is limited by a period of time. We will not keep your personal data longer than necessary. 
  • We will do our best to ensure the accuracy of the data. 
  • We will do our best to ensure the integrity and confidentiality of the data.

3. Your rights regarding your personal data

The data subject has the following rights: 

  1. Right to information – which means you need to know if your personal data is being processed; what data is collected, where it comes from and why and by whom it is processed. 
  2. Right of access – which means you have the right to access data collected from / about you. This includes your right to request and obtain a copy of your personal data collected. 
  3. Right of rectification – which means you have the right to request the rectification or erasure of your personal data which is inaccurate or incomplete. 
  4. Right of erasure – which means that in certain circumstances, you can request that your personal data be erased from our records. 
  5. Right to restrict processing – meaning that if certain conditions apply, you have the right to restrict the processing of your personal data. 
  6. Right to object to processing – which means in some cases you have the right to object to the processing of your personal data, for example in the case of direct marketing. 
  7. Right to object to automated processing – which means you have the right to object to automated processing, including profiling; and not be subject to a decision based solely on automated processing. This right you can exercise whenever there is a result of profiling that produces legal effects concerning or affecting you significantly. 
  8. Right to data portability – you have the right to obtain your personal data in a machine-readable format or, if feasible, as a direct transfer from one processor to another. 
  9. Right to file a complaint – in the event that we refuse your request under the right of access, we will provide you with a reason why. If you are not satisfied with how your request was handled, please contact us.
  10.  Right to help from the privacy commission – which means you have the right to help from the privacy commission and the right of others to legal remedies such as claiming damages. 
  11. Right to withdraw your consent – you have the right to withdraw any consent given for the processing of your personal data.


4. What personal data do we collect?

In the context of our business (as mentioned above), we process personal data of professional customers, retailers or consumers who purchase or use our products, participants in our market research initiatives or surveys, participants in our competitions, visitors to our buildings, visitors to our websites, journalists, contact persons within administrative authorities and people who come into contact with us otherwise (for example because their name and contact details as an employee or director of our customers, suppliers and other business partners are provided to us).

Information you have provided to us
This may be your email address, your name, your billing address, your phone number, VAT number, etc., mainly information necessary to deliver a product / service to you or to improve your customer experience with us. We record the information you provide to us so that we can contact you. This information includes, for example, your billing address and your email address.

Information collected automatically
This includes information stored automatically by cookies and other session tools. For example, IP addresses, your browsing history on our website, etc. This information is used to improve your customer experience. When you use our services or consult the content of our website, your activities may be recorded if you have given your consent (cookie box).

Information from our partners
 We collect information from our trusted partners with confirmation that they have legal reasons to share this information with us.

Public information
We could collect information about you that is publicly available


5. How we use your personal data

 We use your personal data to: 

  • Provide you with our services. 
  • Communicate and interact with you;
  •  Inform you of changes to services;
  •  Improve your customer experience;
  •  Fulfill a legal or contractual obligation; 

Due to the conclusion of a contract or the fulfillment of contractual obligations, we process your personal data for the following purposes: 

  • To identify you; 
  • Provide you with a service or send / offer you a product;
  •  Communicate either for sale or billing; 
As long as you do not inform us otherwise, we consider that the offer of similar or identical services to your history / navigation behavior constitutes our legitimate interest.

With your consent, we process your personal data for the following purposes:

Send you Newsletters and offers (from us and / or our carefully selected partners);
We process your personal data in order to fulfill the obligations arising from the law and / or use your personal data for the options provided by law. We reserve the right to anonymize the personal data collected and to use this data. We will only use data outside the scope of this policy if it is anonymized. We save your billing information and other information collected about you as long as necessary for accounting reasons or other obligations arising from the law.

6. Who else can access your personal data

We do not share your personal data with strangers.

In some cases, personal data about you is provided to our trusted partners in order to enable you to be provided with the service or to improve your customer experience. We share your data with:

With our service providers ("processors"):

In the context of the activities as described above, we can share your personal data with third parties, in particular with service providers (IT/cloud service providers, PR/marketing agencies who organize campaigns for us, sales service providers or creative agencies) who act as "processors" for us.

We only work with processing partners capable of ensuring an adequate level of protection for your personal data.

With our external law firms:

Furthermore, we can also share your personal data with law firms in the event of (threat of) litigation.

With government authorities: Finally, we can share your personal data with the government, police or judicial authorities in case we have a legal obligation to do so (for example, the provision of access to camera recordings by government authorities and the police on request).

We will implement appropriate safeguards in case of transfer of your personal data to third parties. If necessary, we will conclude data transfer or processing contracts detailing the limits of the use of your personal data and the obligations regarding the security of your personal data. Your personal data will not be lent or sold to third parties for marketing purposes without your prior and explicit consent.

Your personal data will not be transferred to countries outside the European Economic Area.

7. How we secure your data

We will put in place the necessary administrative, technical and organizational measures to guarantee a level of security adapted to the specific risks we have identified.
 
We protect your personal data against destruction, loss, alteration, disclosure or unauthorized access to personal data transmitted, stored or processed in any other way.

We do our best to protect your personal data.
 
  • We use secure protocols for communication and data transfer (such as HTTPS). 
  • We use anonymization when appropriate. 
  • We monitor our systems for potential vulnerabilities and attacks. We use data centers located in Luxembourg certified by the Uptime Institute for design plans as well as facilities to TIER IV, TIER II standards.
  •  We ensure the security in place for each of our partners. 
  • We make sure to systematically respect all good practices in terms of security when designing our services.
 Even if we do our best, we cannot guarantee the security of the information. However, we commit to informing the competent authorities of data breaches. We will also notify you if there is a threat to your rights or interests. We will do everything reasonably possible to prevent security breaches and help the authorities in the event of a breach.

8. How long do we keep your personal data

Your personal data will not be kept longer than is necessary with regard to the purposes (as mentioned above) for which we process them. They may subsequently end up in our back-ups or archives, but they will no longer be actively processed in a file.

 More specifically, we apply the following conservation rules: 

  • personal data included in accounting, financial or other official documents will be kept as long as these documents must be legally kept,
  •  personal data necessary for the execution and monitoring of a contractual relationship will be kept throughout the duration of this relationship,
  •  personal data obtained in the context of processing complaints will be deleted (or made anonymous) as soon as the complaint has been closed, and 
  • all personal data used for marketing purposes will be kept as long as we send you relevant mailings and up to a maximum of one and a half years following that. As soon as we notice that your contact details are no longer accurate or active, or when you decide to use your right of unsubscription, we will no longer keep your personal data for these purposes. 
We will keep your personal data for a longer period only in cases where it is legally imposed on us or in the case where it is necessary to defend our interests in court (for example in the event of a dispute).

More information on our conservation periods is available on simple request.

9. Cookies and other technologies we use

We use cookies and / or similar technologies to analyze customer behavior, administer the website, track user movements and collect information about users. This is done in order to personalize and improve your experience with us.
A cookie is a small text file stored on your computer. Cookies store information used to help make the sites work. Only we can access cookies created by our website. You can control your cookies at the browser level.

We use cookies for the following purposes:

You can delete cookies stored on your computer via your browser settings. You can also control certain third-party cookies by using a privacy improvement platform, such as optout.aboutads.info or youronlinechoices.com. For more information on cookies, visit allaboutcookies.org.

We use Google Analytics to measure traffic on our website. Google has its own privacy policy which you can consult here. If you want to disable tracking by Google Analytics, visit the Google Analytics opt-out page.

10. Contact information

 For any questions, comments, requests and complaints concerning this statement please contact us at info@infine.net

 Supervisory authority




11. Modifications to this privacy policy

 We reserve the right to make changes to this privacy policy.
Last modification was made on 12/06/2018